Frequently Asked Questions

When shopping online, you need to know your measurements. We recommend you take a measuring tape and take note of your bust, waist and hips. Or you could pop into one of our stylish stockist boutiques and try on our styles to determine the correct size for your body. Sizing can also depend on the style you have chosen.

You can also refer to our sizing chart  which is found on every product page just under the price of the garment, to help determine the best size for you.

Sure thing, you simply selection instore collection and when you are notified your order is ready, you may collect it at our Studio at Unit 15 Foundry Park, 18 Tottum Road, Cornubia, Durban 4339.  Telephone: 082 6599779

* Please note this address is an office and not a store *

Yes, all our clothing is made with integrity and love in Durban, South Africa.  Trinity has their own in-house CMT who manufactures our clothing. The styles are locally designed by the owner herself.

Yes, you can send us an email to returns@trinitydesignco.com to request an exchange of your online purchase. Please make sure you have proof of online payment and the tags are still attached to the garment in order to make any exchanges.  If you would like a refund, please be aware of the charges that will be applied when requesting a refund – See Returns Policy under the Information drop down.

A COUPON CODE can be inserted in two different areas either in your basket under the PROCEED TO CHECKOUT or at the top of the checkout page just above BILLING DETAILS where it asks: Have a coupon? Click here to enter your code.

Before you checkout click on your basket in the top right hand corner.  Click on VIEW BASKET, this will take you to a new page where you can see all the products you have put into your basket. Under the products you will see a rectange that has Gift Card this is where you enter your gift card number, then click on APPLY GIFT CARD and your Gift card voucher will be added to your basket.

If you order an item on Backorder we endevour to have your order dispatched within two weeks of the order being placed or if you are doing an EFT within two weeks of receiveing payment.